Privacy Policy
How we collect, use, and protect your personal information
Table of Contents
- Who's Who
- Application of This Privacy Policy
- Changes to This Privacy Policy
- Personal Data We Collect
- How We Use Your Personal Data
- How We Share Your Personal Data
- Cookies and Similar Technologies
- Your Rights and Choices
- Children's Privacy
- Your California Privacy Rights
- International Data
- Security
- Data Retention
- Links to External Sites
- Contact Information
1. Who's Who
Us and Our Services
We are Elite Hands DMV Football Catching Academy, a youth football catching training program operating in the Washington D.C., Maryland, and Virginia (DMV) area. We specialize in professional catching training for young athletes ages 6 and up, using NFL-grade JUGS machines and expert coaching.
In this Privacy Policy, we may refer to ourselves as "Elite Hands DMV," "Elite Hands," "we," "us," or "our."
This Privacy Policy applies to our website at elitehandsdmv.com, our booking and scheduling system, our parent forum, our customer support system, and all related digital services (collectively, the "Services").
You
You are the individual using our Services. You may be a parent or legal guardian registering your child for training sessions, an athlete participating in our programs, or a visitor browsing our website. In this Privacy Policy, we may refer to you as "you," "your," or "User." We may also refer to a registered athlete as a "Participant" or "Player," and a parent or legal guardian as a "Parent."
2. Application of This Privacy Policy
This Privacy Policy is important to us and should be equally important to you. Please read it thoroughly as it details how we handle information that can be associated with or used to identify a person ("Personal Data").
Any information that does not relate to a person and/or cannot be used to identify a person is referred to as "Non-Personal Data". When you use or interact with our Services, we may collect Non-Personal Data. The limitations and requirements in this Privacy Policy related to our collection, use, disclosure, transfer, storage, and retention of Personal Data do not apply to Non-Personal Data.
3. Changes to This Privacy Policy
We are continually improving our website and services. Because of these enhancements and changes in the law, we may modify this Privacy Policy. If we make material changes, we will provide notice through our Services or by other means such as email, to give you the opportunity to review the changes before they become effective.
Modifications will be posted at the top of this page with the "Last Updated" and "Effective Date" noted. Your continued use of our Services after we publish changes means that the collection, use, and sharing of your Personal Data is subject to the updated Privacy Policy.
If you object to any changes, you may cease using the Services and/or request account deletion by contacting us through our Customer Support page.
4. Personal Data We Collect
When you use or interact with our Services, we may collect Personal Data from you. The Personal Data we collect allows you to use our Services, register for training sessions, make payments, and communicate with our team.
Data You Provide to Us
We collect Personal Data when you voluntarily provide it, such as when you create an account, register for a session, submit a support request, or post on our parent forum. This includes:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Google account details used for sign-in, profile preferences
- Participant Information: Child's name, age, age group, skill level
- Emergency Contact Information: Emergency contact names, relationships, and phone numbers
- Payment Information: Payment details processed through PayPal, billing information, transaction history
- Communication Data: Messages sent through our customer support system, parent forum posts, and feedback
Data Provided by Parents/Guardians About Participants
Parents and legal guardians may provide us with Personal Data about their children by registering them for training sessions, creating child profiles, or using our booking system. This information is collected to provide our training services and ensure athlete safety.
Automatically Collected Data (Technical Data)
When you use our Services, we automatically collect data sent from your device and/or browser, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, features used
- Location Data: General geographic location (if permitted by device settings)
- Cookies and Tracking: Login status, preferences, analytics data collected via cookies and similar technologies
Training-Related Data
As part of our training services, we may collect:
- Training session attendance and booking history
- Coach assessments and progress notes
- Photos and videos from training sessions (with consent)
- Equipment usage (e.g., JUGS machine sessions)
5. How We Use Your Personal Data
We use the Personal Data we collect in a manner consistent with this Privacy Policy:
- To Provide Our Services: Schedule and manage training sessions, process bookings, track attendance, and deliver catching training programs
- To Communicate With You: Send training updates, schedule changes, booking confirmations, and safety notifications
- To Process Payments: Process session payments through PayPal, manage billing, send receipts, and track 4-session package credits
- For Safety and Emergency: Contact emergency contacts if needed during training sessions
- To Manage Accounts: Create and maintain user accounts, authenticate users through Google Sign-In
- For Improvement: Analyze usage patterns to improve our website, booking system, and training programs
- For Marketing: Send promotional materials about upcoming sessions and events (with consent). You can opt out at any time
- For Internal Business Purposes: Generate aggregate statistics about our Users, conduct research and development, and investigate possible violations of our Terms of Use
- For Legal Compliance: Meet legal obligations, respond to lawful requests, and protect our rights
7. Cookies and Similar Technologies
We use cookies and similar technologies on our website to:
- Authentication: Remember your login status via Google Sign-In and Firebase Authentication
- Preferences: Store your theme preference (light/dark mode) and other settings
- Analytics: Understand how Users interact with our Services to improve functionality and user experience
- Session Management: Maintain your session while you browse and use our booking system
Most browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of our Services, including signing in and booking sessions.
8. Your Rights and Choices
You have the following rights regarding your Personal Data:
- Access: Request a copy of the Personal Data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your Personal Data when it is no longer necessary for the purposes for which it was collected
- Portability: Request a copy of your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restrict Processing: Request restriction of certain data processing activities
To exercise any of these rights, please contact us through our Customer Support page. We will respond to your request in accordance with applicable laws.
9. Children's Privacy
Elite Hands DMV provides football catching training to young athletes, including children under the age of thirteen (13). We take children's privacy seriously:
- We require parental or guardian consent before collecting Personal Data from or about children under 13
- We limit collection to information necessary for providing training services and ensuring athlete safety
- We do not use children's information for marketing purposes
- Parents and guardians may review, update, or request deletion of their child's information at any time through our Customer Support page
- Parents and guardians have access to their child's training progress, session attendance, and account information through their parent account
- Children's profiles are not publicly visible. Only authorized parents, guardians, and coaches can access participant information
Please do not submit Personal Data through our Services if you are under the age of thirteen (13) without parental consent. We encourage parents to monitor their children's internet usage.
10. Your California Privacy Rights
Residents of California have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect about you and from where we collect it
- Right to Access: A copy of the personal information we hold about you
- Right to Understand: How we process your personal information and how it may be shared
- Right to Delete: Request we delete your personal information
- Right to Opt-Out: Opt out of having your personal information shared with or sold to certain third parties
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To make a request, please contact us through our Customer Support page.
11. International Data
If you use our Services from outside the United States, be advised that you are sending information, which may include Personal Data, to servers in the United States (via Google Firebase/Google Cloud). These servers are located in the United States and your information will be governed by U.S. law and this Privacy Policy.
Countries outside your residence may not have the same data protection laws. By using our Services, you consent to the transfer of your information to the United States.
12. Security
We implement appropriate technical and organizational security measures to protect your Personal Data:
- Encrypted Transmission: All data transmitted between your browser and our Services uses SSL/TLS encryption (HTTPS)
- Secure Authentication: We use Google Firebase Authentication with industry-standard security practices
- Access Controls: Personal Data access is restricted to authorized personnel on a need-to-know basis through Firestore security rules
- Secure Payment Processing: Payment information is processed by PayPal and is never stored on our servers
- Regular Security Reviews: We regularly review and update our security practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.
13. Data Retention
We retain your Personal Data for as long as necessary to:
- Provide ongoing training services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain safety records for athlete protection
Training records may be retained for up to 7 years for safety and legal compliance purposes. If you request deletion of your account, we will delete or anonymize your Personal Data unless we are required to retain it by law.
14. Links to External Sites
Our Services may contain links to third-party websites or services (such as PayPal, Google, and social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any Personal Data.
15. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
- Customer Support: Submit a support request through our website
- Organization: Elite Hands DMV Football Catching Academy
- Location: Washington D.C., Maryland, and Virginia (DMV) Area
We will respond to all privacy-related requests within 30 days.
Governing Law
This Privacy Policy is governed by the laws of the State of Maryland, United States.
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.